Campaigner has more than 500 templates from which you can choose. This email marketing service also offers a creation wizard. It helps you create email campaigns that avoid content that email services such as Google might tag as spam. That way you can have confidence that your emails are reaching your customers' inboxes instead of their junk mailboxes.
It's easy to see what you've been up to recently when you look at the Campaigner dashboard. It summarizes your recent email campaigns with information such as when you sent them and how effective they were. Campaigner also shows how many more emails you can send within your billing period.
You can add contacts to your Campaigner list by uploading a CSV file. Alternatively, you can add contacts one by one. You can also download your address book from Outlook, Hotmail and other email providers. Once you have compiled your list, you can create an email marketing campaign either in the design view or by typing in HTML code. You can adjust the From line in your emails. This allows you to send an email for tech support, sales, or another department or person. After you send out your emails, you can see how effective the campaign was by looking at the reports Campaigner creates.
Campaigner has an image-editing tool that allows you to flip, rotate, resize or crop images. If you only need to make these basic edits, Campaigner eliminates the need for image-editing software. We didn't see this feature in similar email marketing services.
Campaigner offers more than 500 professionally designed email templates. You can upload your own designs as well. You have the option to use an HTML editor and the ability to analyze your email in HTML code view.
Creating templates is easy to do with the Campaigner template designer. You can customize the template and save it for future email campaigns. Before you send out your email, you can preview what your subscribers will see. You can also send and preview HTML and plain-text email marketing campaigns.
Campaigner's email marketing service offers several reports, including stats on emails sent, opened, forwarded, delivered, bounced and unsubscribed. You can compare your reports between two different campaigns to determine which was more successful. You can save all of these Campaigner reports, including drill-down reports, in your own files.
Setting up your account is simple, and you can access or modify your profile from the accounts section in the application. Campaigner has a contact-list wizard that guides you through the entire process of creating your emailing lists. In addition to this wizard, there are demos to help you create and monitor your email marketing campaigns, plus a tour to introduce you to the service.
The Campaigner email marketing service has several help and support features, including a quick-start guide, a user manual, FAQs, resources pages, demos and tutorials, and special webinars on creating successful email campaigns. If you need technical support, you can reach Campaigner directly by email or phone.
Although the company has a live chat support option, we were disappointed with the service we experienced. We contacted Campaigner email marketing service several times through its live chat support to request information. During these interactions, the Campaigner chat agent provided less-than-adequate answers to our questions. We requested to have more information sent to us twice and never received that information.
Campaigner offers the basic features you'll need to create and monitor an email marketing campaign. We are impressed with the large number of customizable templates and the ability to add custom HTML. However, we are not impressed with the live chat support option that Campaigner provides.
Pros
The Campaigner email marketing service has hundreds of templates you can use for your newsletters.
Cons
The chat support didn't do a thorough job of answering our questions, and customer service didn't follow through with emailing us additional information.
Campaigner has design and HTML options that help you achieve the look you want for your email marketing pieces, but the company is lacking in help and support.